CUTROOM Support
Have a question or need help? Send us a message and we’ll get back to you.
Common questions
Model still downloading
On Android, keep Google Play services enabled and stay online briefly so the on-device segmentation model can finish downloading, then retry the photo.
No subject found
Choose a photo with a clear person, product, animal, or foreground object. Improve lighting and separation from the background when possible.
Fix an edge
Open Refine Edges. Use Erase to remove unwanted pixels and Restore to bring the subject back. Brush edits are non-destructive and can be reset.
Export help
Transparent projects always export as PNG. JPEG is available when a solid, gradient, palette, or image background is present. If saving fails, confirm photo-library permission in system Settings.
Restore CUTROOM Pro
Open Settings, choose CUTROOM Pro, then Restore Purchase while signed in to the same Apple App Store or Google Play account used for the original purchase. CUTROOM Pro is a one-time purchase and does not renew.
Report a problem
In CUTROOM, open Settings and choose Report a Problem. CUTROOM opens an email to riekapps@gmail.com with the app version, platform, access tier, and other diagnostics prefilled. You can review and edit everything before sending.
Photos are processed locally — CUTROOM does not provide a cloud account or upload your projects to a CUTROOM server. See the Privacy Policy and Terms of Use.